DHS Launches MyACCESS App

By the GWAAR Legal Services Team

The Wisconsin Department of Health Services (DHS) recently launched the MyACCESS mobile app. With the MyACCESS app, you can:

• See the status of your benefits, including Medicaid and FoodShare.
• Be reminded of actions you need to take. You can sign up to get notifications on your phone.
• Submit documents for your case. You can either take photos of the documents with the app or choose photos from your phone’s gallery.
• Track the status of documents in real time.

 To use the app, you must have applied for or be enrolled in BadgerCare Plus, Medicaid, or FoodShare. You can also use the app for Wisconsin Shares Child Care Subsidy Program and/or Wisconsin Works (W-2).

The MyACCESS app does not replace the ACCESS website. At this time, you cannot use the MyACCESS app to apply for benefits. If you would like to apply for benefits, you can do so online through the ACCESS website, over the phone with your Income Maintenance agency, using a paper application, or in person at your agency.

 In addition, you will need to continue to do some things, like renewing your benefits and reporting changes, through the ACCESS website or over the phone or in person through your Income Maintenance agency.

 The app is free. To download it, go to the Apple App Store or Google Play. You can search for "MyACCESS Wisconsin" in either store. If you need help using the app, please call ForwardHealth Member Services at 800-362-3002, Monday through Friday, from 8 a.m. to 6 p.m.

Copyright 2019, GWAAR, Greater Wisconsin Area Aging Resources

Addenda:

ACEESS Mobile app instructions are available in English, Spanish and Hmong at:

             https://www.dhs.wisconsin.gov/library/p-02297.htm